Frequently Asked Questions
Please find the answers to the most frequently asked questions about Ascension Peptides and our products.
General Peptide Information
Do your peptides come in liquid form?
Our peptides are supplied in a lyophilized (freeze-dried) powder form. This process removes moisture to enhance stability, allowing the peptides to remain stable at room temperature for several weeks, or for years if stored at -20°C or -80°C.
What are research peptides?
Research peptides are short chains of amino acids used by scientists and researchers to study various biological processes. They are not intended for human or veterinary use.
How should I store peptides once I receive them?
Peptides should be stored in a cool, dry place, preferably in a refrigerator at temperatures between 2-8°C. For long-term storage, peptides can be kept in a freezer at -20°C. Always ensure that the peptides are tightly sealed to avoid moisture.
Can you tell me a recommended dosage?
Can you tell me what comes with my order?
The only thing that comes in your order is what you have selected. We do not provide reconstitution liquids such as Bacteriostatic Water or Acetic Acid. WE DO NOT SHIP SYRINGES, as we are a Research Chemical Company.
Why can't I find bacteriostatic on this site?
We do not sell bacteriostatic water or any reconstitution materials.
Order Process
How do I place an order?
To place an order, simply browse our catalog, select the peptides you need, add them to your cart, and proceed to checkout. You will need to provide your shipping and payment details to complete the purchase.
Can I modify or cancel my order after it has been placed?
While it may be possible, we cannot guarantee modifications due to the speed of the shipment. Please contact our customer service team as soon as possible to make any changes.
Payment & Billing
What payment methods do you accept?
Currently we accept credit cards (Visa, Discover & American Express). Apple & Google Pay. More payment options will be available soon.
Will I receive invoice for my order?
Yes, an invoice will be emailed to you once your order has been confirmed. You can also access your invoice through your account on our website.
Shipping & Delivery
How long does shipping take and what are the shipping costs?
Currently we only offer flat rate shipping for $15. Standard shipping typically takes 5-7 business days.
What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact our customer service team within 48 hours of receipt. We will arrange for a replacement or a refund as needed.
Do you offer expedited shipping?
Yes, we do.
My package was lost, what do I do?
Unfortunately, we are not responsible for lost packages once they arrive with the carrier.
Are my peptides affected by heat during shipping?
It’s completely normal for packages to feel warm during transit, especially in warmer climates or summer months. The good news is that your peptides are completely safe and stable — even if the package feels hot when it arrives.
All of our research peptides, unless otherwise stated, are supplied in lyophilized (freeze-dried) form. This process removes virtually all moisture, which is the main factor that leads to peptide degradation. Without water, the molecular structure of the peptide remains stable, even under fluctuating temperatures.
Research has shown that lyophilized peptides remain stable even after several days exposure to temperatures as high as 40–45 °C (104–113 °F). Because there’s no moisture present, the peptides do not degrade under normal shipping conditions — meaning their integrity, purity, and quality remain fully intact when they reach you.
Even if your shipment arrives warm, you can rest assured that your peptides remain completely stable and ready for research use. The lyophilized form is designed for durability, ensuring you always receive a high-quality, temperature-stable product.
Do my peptides need ice packs during shipping?
For lyophilized research peptides, ice packs are often more about peace of mind than actual necessity, because in standard shipping situations, ice packs often:
- stop being cold fairly quickly
- may introduce condensation risk
- usually do not significantly change the outcome for dry sealed vials
There are certainly situations where additional temperature control may be helpful—especially under unusually harsh or prolonged shipping conditions—but for normal transit windows, ice packs are often not the make-or-break factor to assume.
This is especially true when the product remains lyophilized, sealed, and protected from moisture and direct light.